1. Acceptance of Terms
By downloading, installing, or using the FlottTaxi application ("App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.
FlottTaxi reserves the right to modify these Terms at any time. We will notify you of material changes through the App or by email. Continued use of the App after such notification constitutes acceptance of the modified Terms.
Important: These Terms do not affect any statutory rights you may have as a consumer that cannot be waived or limited by contract under applicable law.
2. Description of Service
FlottTaxi is a technology platform that facilitates connections between passengers and independent licensed taxi drivers. FlottTaxi provides digital infrastructure enabling users to request and provide transportation services.
FlottTaxi does not provide transportation services directly. All transportation is performed by independent drivers using their own vehicles. Drivers are solely responsible for the safe operation of their vehicles and compliance with applicable traffic and licensing laws.
3. User Accounts
3.1 Registration
To use the App, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.
3.2 Driver Requirements
Drivers must:
- Hold a valid driver's license appropriate for the vehicle class
- Maintain valid vehicle registration and insurance
- Meet all local regulatory requirements for providing transportation services
- Submit to background checks as required
- Maintain their vehicle in safe operating condition
3.3 Account Termination
FlottTaxi reserves the right to suspend or terminate any account, acting reasonably and proportionately, for violations of these Terms, applicable law, or where reasonably necessary to protect the platform, other users, or third parties.
3.4 Driver Verification
FlottTaxi may verify certain driver information for platform eligibility purposes only. Drivers remain solely responsible for maintaining valid licenses, permits, and insurance at all times.
FlottTaxi does not guarantee the accuracy, validity, or ongoing compliance of driver documentation and does not provide transportation safety assurances. Verification, where applicable, is based solely on information provided by drivers at the time of registration and does not constitute continuous monitoring or endorsement.
Driver verification and background checks, where applicable, may be conducted by third-party service providers in accordance with applicable data protection laws. FlottTaxi processes personal data solely for platform operation and compliance purposes as described in the Privacy Policy.
4. Independent Contractor Status
Drivers using the FlottTaxi platform are independent contractors operating their own transportation businesses. FlottTaxi does not:
- Control the manner, method, or means by which drivers perform transportation services
- Set working hours, routes, or service areas for drivers
- Provide vehicles, fuel, or equipment to drivers
- Require drivers to accept any particular trip or work any minimum hours
Drivers retain complete autonomy over when, where, and whether they use the App. They may use competing platforms simultaneously. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between FlottTaxi and any driver.
Drivers are solely responsible for their own taxes, insurance, licensing, and compliance with applicable laws.
5. Payments and Fees
5.1 Fare Calculation
Fares are calculated based on distance, time, demand, and other factors. FlottTaxi reserves the right to modify fare calculation methods at any time.
5.2 Service Fees
FlottTaxi may charge service fees, booking fees, or commissions. All applicable fees will be disclosed before transaction completion.
5.3 Payment Processing
FlottTaxi is not responsible for payment processing errors, delays, or failures caused by third-party payment processors.
5.4 Cancellation Fees
Cancellation fees may apply. Passengers who fail to appear at the pickup location ("No Show") may be charged the full or partial fare.
5.5 Binding Service Agreement Between Passenger and Driver
When a passenger accepts a driver's bid (offer) through the FlottTaxi platform, a binding service agreement is formed directly between the passenger and the driver for the agreed-upon fare. FlottTaxi acts solely as an intermediary facilitating this agreement and is not a party to the contract between the passenger and the driver.
The agreed fare displayed at the time of acceptance constitutes the full price for the transportation service and includes all applicable fees, parking charges, tolls, and other costs. No additional charges may be imposed by the driver unless explicitly agreed upon by both parties before or during the trip.
5.6 Passenger's Payment Obligation
By accepting a driver's bid, the passenger enters into a binding service agreement with the driver. The passenger's obligation to pay the agreed fare becomes due upon the driver's completion of the transportation service as described in the booking (i.e., delivery of the passenger to the agreed destination).
The payment obligation applies provided the service was performed. The passenger may withhold payment only if the service was not provided at all or was materially deficient (as defined below). In all other cases, any dissatisfaction with the service must be addressed through the dispute resolution process described in Sections 5.8 and 11, and does not relieve the passenger of the duty to pay.
A service is considered "materially deficient" if one or more of the following conditions are met:
- The driver failed to arrive at the agreed pickup location and the trip did not take place;
- The driver delivered the passenger to a destination substantially different from the one agreed upon, without the passenger's consent;
- The driver's vehicle was in an unsafe or non-roadworthy condition that posed a direct risk to the passenger's health or safety (e.g., non-functioning brakes, missing seatbelts, or visible structural damage);
- The driver was under the influence of alcohol or drugs during the trip;
- The driver engaged in threatening, abusive, or unlawful behaviour toward the passenger during the trip;
- The trip was abandoned mid-route by the driver without valid reason (e.g., vehicle breakdown), leaving the passenger stranded.
The following do not constitute materially deficient service and do not relieve the passenger of the obligation to pay:
- Subjective dissatisfaction with the driver's communication style or personality;
- Minor route deviations due to traffic, road closures, or navigation differences;
- Perceived slow driving or delays caused by external conditions (weather, traffic congestion);
- Vehicle cleanliness or comfort preferences (e.g., temperature, music);
- The trip taking longer than estimated.
Failure to pay the agreed fare for a completed service constitutes a breach of the service agreement and may result in:
- Suspension or termination of the passenger's FlottTaxi account;
- Debt collection proceedings — the unpaid fare may be referred to a third-party debt collection agency, and associated collection costs may be added to the outstanding amount;
- Legal action — the driver and/or FlottTaxi (acting on the driver's behalf) reserve the right to pursue civil legal proceedings to recover the unpaid fare, including court costs and reasonable legal fees;
- Reporting to authorities — in cases of repeated or deliberate non-payment, the matter may be reported to relevant law enforcement authorities as applicable under Icelandic law.
5.7 Driver's Service Obligation
Upon acceptance of a bid, the driver assumes a binding obligation to provide the transportation service as described in the booking, including the agreed pickup location, destination, and any special requirements noted in the order. Failure by the driver to fulfill the agreed service without valid reason may result in account suspension and liability for any losses incurred by the passenger.
5.8 Fare Disputes and Complaints
Since the service agreement exists directly between the passenger and the driver, any dispute regarding the quality of service or fare is ultimately a matter between those two parties. However, as the platform facilitating the transaction, FlottTaxi will assist in resolving such disputes where possible.
If a passenger believes the service was materially deficient or that the fare charged is incorrect, they may report the issue through FlottTaxi's support channels (support@flotttaxi.is) within 48 hours of the trip's completion.
Upon receiving a complaint, FlottTaxi will, acting as a neutral facilitator:
- Forward the complaint to the driver and request their response;
- Share available platform data with both parties (GPS route, timestamps, booking details) to assist in establishing the facts;
- Facilitate communication between the passenger and the driver to reach a mutually acceptable resolution.
If both parties agree to a resolution facilitated by FlottTaxi (such as a partial or full fare adjustment), FlottTaxi will process it accordingly. FlottTaxi's role in this process is limited to facilitation — it does not act as an arbitrator and does not impose binding decisions on either party.
FlottTaxi will use reasonable efforts to facilitate a resolution within 14 business days of the complaint. If no resolution is reached, or if either party is not satisfied with the outcome, the following external remedies remain available at any time:
- Submit a complaint to the Icelandic Consumer Agency (Neytendastofa);
- Use the EU Online Dispute Resolution platform at https://ec.europa.eu/odr (for EEA residents);
- Pursue the matter through the courts of competent jurisdiction in accordance with Section 11.
Nothing in this process requires either party to accept FlottTaxi's facilitation as final. Both the passenger and the driver retain full rights to seek remedies through courts, regulatory bodies, or other external mechanisms at any stage, regardless of whether they have used FlottTaxi's facilitation process.
6. Disclaimers and Limitations of Liability
6.1 Platform Role and Responsibility Allocation
FlottTaxi operates solely as a technology platform connecting passengers with independent transportation providers (drivers). Transportation services are provided exclusively by drivers, who bear full responsibility for their actions, vehicle condition, and compliance with applicable laws.
Any claims arising from transportation services should be directed to the driver who provided such services and their insurance provider. FlottTaxi may, at its sole discretion and without assuming any obligation or liability, assist in facilitating communication between parties but does not assume the obligations of a transportation carrier.
6.2 Service Availability and Safety Disclaimer
To the maximum extent permitted by applicable law, FlottTaxi provides the App on an "as is" and "as available" basis. We do not guarantee:
- Continuous, uninterrupted access to the App
- Availability of drivers at any specific time or location
- Accuracy of estimated arrival times or fare calculations
- Compatibility with all devices or operating systems
FlottTaxi does not provide transportation services, safety guarantees, or assurances regarding driver conduct, vehicle condition, or trip outcomes. All transportation services are provided by independent drivers who are solely responsible for safe vehicle operation and passenger welfare during trips.
6.3 Limitation of Liability
Except where liability cannot be excluded or limited under applicable law (including but not limited to liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation):
- FlottTaxi's total liability for any claims arising from use of the App shall not exceed the greater of: (a) the fees paid by you to FlottTaxi in the 12 months preceding the claim, or (b) €500;
- FlottTaxi shall not be liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities;
- FlottTaxi shall not be liable for actions, omissions, or conduct of drivers or other users.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the laws of your country of residence.
6.4 Driver Responsibility
Drivers are solely responsible for:
- Safe operation of their vehicle
- Compliance with traffic laws and regulations
- Maintaining valid insurance coverage
- Their conduct and interactions with passengers
- Any damage, injury, or loss arising from transportation services
6.5 User-to-User Disputes
Disputes between passengers and drivers are between those parties. FlottTaxi may, at its sole discretion and without assuming any obligation or liability, assist in facilitating resolution but is not obligated to do so and shall not be liable for the outcome of any such dispute.
6.6 Third-Party Services
The App integrates with third-party services (payment processors, map providers, etc.). FlottTaxi is not responsible for the availability, accuracy, or reliability of these services. Your use of such services is subject to their respective terms.
6.7 Consumer Rights
Nothing in this Section 6 shall affect any mandatory rights granted to consumers under applicable law.
7. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless FlottTaxi, its officers, directors, employees, and agents from claims, damages, losses, and expenses (including reasonable legal fees) arising from:
- Your breach of these Terms
- Your violation of applicable laws while using the App
- Your infringement of third-party rights
- For drivers: your provision of transportation services, including any accidents, injuries, or damages
- For passengers: disputes with drivers regarding services received
This indemnification obligation does not apply to the extent that claims arise from FlottTaxi's own negligence or willful misconduct, or where indemnification is prohibited by applicable consumer protection laws.
8. User Conduct
Users agree not to:
- Use the App for any unlawful purpose
- Harass, abuse, or harm other users
- Provide false or misleading information
- Interfere with the App's operation
- Attempt to gain unauthorized access to the App
- Use the App to transmit harmful code
- Compete with or replicate FlottTaxi services
9. Intellectual Property
All content, trademarks, logos, and intellectual property in the App are owned by FlottTaxi or its licensors. Users are granted a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes only.
10. Privacy and Data Protection
Your use of the App is governed by our Privacy Policy, which is incorporated into these Terms by reference.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws. For information about your data protection rights and how we handle your personal data, please refer to our Privacy Policy.
Where driver verification or background checks are conducted, such processing may involve third-party service providers operating under appropriate data processing agreements and in compliance with applicable data protection laws. Personal data collected for verification purposes is processed solely for platform operation and regulatory compliance.
11. Dispute Resolution
11.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Iceland. If you are a consumer resident in the European Economic Area, you will also benefit from any mandatory provisions of the law of your country of residence.
11.2 Fare and Service Disputes
Disputes related to fares, service quality, or materially deficient service are matters between the passenger and the driver. FlottTaxi may assist as a neutral facilitator as described in Section 5.8, but does not act as an arbitrator or decision-maker in such disputes. The facilitation process is voluntary and does not replace or limit either party's right to pursue external remedies at any time.
11.3 Informal Resolution
For other disputes arising from the use of the App, we encourage you to contact us at support@flotttaxi.is to attempt to resolve the matter informally before initiating formal proceedings. Most concerns can be resolved quickly through direct communication.
11.4 External Dispute Resolution
If a dispute cannot be resolved through FlottTaxi's facilitation, or if either party prefers not to use it, the following external remedies are available at any time:
- Icelandic Consumer Agency (Neytendastofa) — consumers may file a complaint with the national consumer protection authority at www.neytendastofa.is;
- EU Online Dispute Resolution (ODR) — EEA residents may use the European Commission's ODR platform at https://ec.europa.eu/odr;
- Courts of competent jurisdiction — see Section 11.5 below.
FlottTaxi does not require users to exhaust internal complaint procedures before seeking external remedies. Users may pursue any available remedy at any stage.
11.5 Jurisdiction
Subject to your consumer rights under applicable law, disputes shall be submitted to the courts of Reykjavík, Iceland. If you are a consumer in the European Economic Area, you may also bring proceedings in the courts of your country of residence.
11.6 Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer under applicable law, including but not limited to rights under EU Directive 93/13/EEC on unfair terms in consumer contracts (as implemented in Iceland through the EEA Agreement). If any provision of these Terms is found to be unfair or unenforceable under consumer protection laws, it shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible.
FlottTaxi's dispute facilitation process is offered as a voluntary convenience and does not constitute a waiver of any party's right to seek remedies through courts, regulatory bodies, or other external mechanisms at any time.
12. Force Majeure
FlottTaxi shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, government actions, pandemics, or infrastructure failures.
13. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
14. Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and FlottTaxi regarding the use of the App.
15. Contact Information
For questions about these Terms, please contact us at:
FlottTaxi
Email: support@flotttaxi.is
Reykjavík, Iceland